Complaint and Grievance Procedures

Appeals, complaints, or grievances involving the Office of Accessibility Services (OAS) should be communicated to the Office of Accessibility Services within ten working days of the event or action giving rise to the issue by following the steps below. Once received the information will be reviewed by the Acting Director.

1. A student wishing to appeal an accommodation denial, file a complaint or grievance must prepare a written and dated summary of the issue in electronic format and upload it to the Accommodate Student Portal using the instructions found here.
2. Once the summary of issues has been uploaded to the Accommodate Student Portal, the student must send an email to accessibilityservices@kean.edu notifying the office that they have uploaded their written and dated summary of the issues. The student will receive a response within ten business days. 

If the concerns are not resolved with the Acting Director of OAS, the student may initiate the final formal grievance by taking the following steps:  

1. Prepare a written and dated summary of why the student believes Section 504 and/or the ADA were violated and sign/date a written copy. 
2. The student may forward the original grievance and original supporting documentation within ten business days to the Office of the Executive Director of the Kean Wellness Center at accessibilityservices@kean.edu. The Executive Director or designee will conduct an investigation, and render a final decision within ten business days.