Student Support Services
| TECHNOLOGY SUPPORT | ||
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| IT Help Desk | ||
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The Office of Information Technology (IT) has launched a new self-service support portal for Faculty/Staff/Students at the above link. The portal will be the central hub for all technology needs. The Helpdesk provides support for email, passwords, internet connectivity, and software installation. You can also request to be added to mailing lists if you are a faculty member not receiving “all_faculty” emails or a student not receiving “all_student” emails. |
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Students who have a hardship and need a short-term or long-term loaner laptop can request one by completing this form: https://libguides.kean.edu/c.php?g=912343&p=9102658 or by emailing Community Care Coordinator Carla Vitola at vitolac@kean.edu. |
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https://www.kean.edu/offices/university-police-0/campus-alert |
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Kean University utilizes Rave Mobile Safety, a leader in mass notification and incident management, to communicate emergencies and share critical information and alerts to the campus community. This includes alerts for potential security-related incidents, power outages, IT service disruptions, weather-related closures, shifts to remote operations and other critical advisories. Students are automatically registered through the contact information included in KeanWise. Faculty and Staff are automatically registered through the contact information in Workday. If you have any questions about Rave Alerts, please contact the IT Help Desk at (908) 737-6000. |
| ACADEMIC SUPPORT | |||
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Nancy Thompson Learning Commons: The Nancy Thompson Learning Commons offers student support services designed to meet the academic and information needs of the student community including workshops on Health & Wellness, Information Literacy, Library Resources, Open Educational Resources (OER), Endnote, Public Speaking, Technology, Writing, Tutoring, Learning Management System. |
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Library Services |
NTLC 1st floor |
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Library Services aims to support students, faculty, and other members of the Kean community in their research, scholarship, creative works, and innovative use of technology. Digital and print collections, including OER materials, are selected to meet the teaching, learning, and research needs of students and faculty. Librarians and other library personnel help Kean students to search for and access relevant information for their various academic needs and to develop the information literacy skills that will support career development and lifelong learning. |
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Schedule appts at https://libguides.kean.edu/LSS |
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Academic Coaching |
NTLC 108 |
tutoringcenter@kean.edu |
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Academic Coaching at NTLC provides personalized guidance and strategies to empower students to achieve their educational objectives and foster academic success. We help with Goal Setting, Time Management, Study Techniques, Test Preparation, Organizational Skills, and more. We provide One-on-one Consultation, Group Workshops, Motivational Support, and more. Visit: tutoring.kean.edu (via Navigate) to make an appointment. |
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Subject Tutoring |
NTLC 108 |
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Learning Support Services offers peer-to-peer, subject-based tutoring for a large array of courses. Tutors assist students with course content areas, as identified by the student. Additionally, the tutor reinforces additional academic skills, such as: organizing and developing ideas, building confidence, and personalized academic strategies. Visit: tutoring.kean.edu (via Navigate) to make an appointment. |
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Writing Services |
NTLC 108 |
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Learning Support Services offers one-to-one writing support. Writing tutors actively collaborate with students in examining students’ writing processes, challenges, and specified area identified by the student. Writing assistance covers a variety of areas and assignments, including: essay assignments, lab reports, cover letters, graduate school admissions essays, resumes, job applications, or any other writing piece. Tutors help students reflect on their writing goals and offer them viable strategies for becoming skilled, confident academic writers. Visit: tutoring.kean.edu (via Navigate) to make an appointment. |
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Public Speaking |
NTLC 108 |
tutoringcenter@kean.edu |
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Learning Support Services offers assistance in all areas around public speaking including communication, content, presentations, and practice. Public Speaking tutors guide students through the process from writing content, through practicing public presentation. This service covers topics such as: dissertation defense, research presentations, conference presentations, speeches, and mock interviews. Visit: tutoring.kean.edu (via Navigate)to make an appointment. |
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LSAMP (Louis Stokes Alliance for Minority Participation) Program |
Science Building 316 |
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Offers workshops and research opportunities to support STEM education for underrepresented student populations. Available to students across all STEM majors and provides financial support for conducting research with faculty. Program helps students reflect on their career goals and offer various career and education opportunities and resources |
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NTLC 218 |
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Supplemental Instruction (SI) is a free, peer-facilitated academic assistance program designed to help students succeed in traditionally difficult courses. SI sessions are regularly-scheduled, informal review sessions that involve collaborative learning activities through which students can clarify course concepts and practice the types of study strategies that will help them truly master the information and skills required by the target course. Visit: tutoring.kean.edu (via Navigate) to make an appointment. |
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GE Math Support |
CAS 121 SGS Office |
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GE Math Support is incorporated into GE Math sections; your instructor will provide coaching and feedback that guides you toward mastery of math skills in topics such as critical thinking, and quantitative reasoning. Students and instructors will collaborate on topics covered in class and work on real-world math problems. You are highly encouraged to bring in your own questions to these interactive sessions. All School of General Studies (SGS) math courses offer GE Math support sessions for our students. Your instructor will offer 2 to 5 hour long GE Math sessions each week for up to 10 student participants. You may also participate in tutoring in the Nancy Thompson Library Learning Commons to fulfill this course requirement if your schedule does not match with your professor’s hours. Your Professor’s GE Math Support hours and location will be announced in class. |
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The Math Lab for Math Majors |
GLAB 308 |
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The Math Lab offers tutoring services to all students in Math courses at the 1000-4000 level. In addition, Math faculty offer retention and student success services to Math majors such as Praxis- High School Mathematics review sessions, Actuarial Science exams preparation, graduate school application guidance, mentoring, and career advisement. The Math Lab also organizes educational and enrichment activities for K-12 students. |
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GLAB 422 |
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The School of Computer Science and Technology, under the direction of Dr. Austin Huang and Prof. Paolien Wang, provides Code Samurai peer-mentoring for students enrolled in advanced computer science and information technology courses, including data structures, database, and cybersecurity. Appointments can be booked at the Code Samurai website (http://yoda.kean.edu/~samurai/). The Code Samurai peer-mentors have taken the courses which they are mentoring for and can assist junior and senior CS/IT majors with navigating academic and major activities. Once you've worked with Code Samurai, consider applying to be part of the Code Samurai program in the future and mentor others! |
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HH 334E |
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Prepares first-generation & income eligible AND/OR underrepresented students for graduate studies. The program provides undergraduate research opportunities, academic advisement, graduate school preparation workshops and other educational seminars. The overall goal is to provide students with the necessary skills and knowledge to pursue and complete graduate studies. |
| ADVISING SUPPORT | |||
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CAS 111 |
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CAPS Academic Advisors are available to assist Freshmen, Sophomore, and Transfer Students (Freshmen & Sophomores) at Kean Union and Kean Online with their academic, professional, and campus engagement goals. During the academic semester, students are to meet with their CAPS Academic Advisor at least once to discuss their academic progress at Kean. Juniors, Seniors, and Graduate Students must see their faculty advisor. There are three ways that you can meet with us.
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Faculty Advising for Juniors and Seniors: see NAVIGATE |
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Juniors and Seniors receive advising primarily with their Faculty Advisor (a faculty member in your major). To identify your Faculty Advisor and see their office hours, students should consult NAVIGATE. |
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CAS 201 |
career@kean.edu |
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At the Office of Career Services, students are immediately assigned to one of our Career Advisors, with whom they can discuss internship opportunities, receive resume or interview assistance, and obtain general employment advice. Additionally, students can use the Focus2Career tool to help navigate the workforce and identify suitable career paths. Students also have access to both Handshake and the College Central Network, platforms that provide direct access to available jobs and internships tailored to their needs and interests. Students can learn more about taking the first steps of their Cougar Career Journey here: https://www.kean.edu/career-services. |
| WELLNESS SUPPORT | |||
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The Kean Wellness Center provides holistic, integrated health and wellness services for the entire campus community. The Center's interdisciplinary, student-centered and culturally-inclusive approach is designed to educate and empower students, faculty and staff to make informed lifestyle choices. To see upcoming events, visit the Kean Wellness Center page on Cougar Link. |
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Downs Hall 126 |
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From illnesses to injuries to immunizations, the office is available for all matriculated students of Kean University. Student Health Services offers both in person and telemedicine appointments. Services that the department covers are primary care, gynecology, STI testing and HIV prevention, LGBTQ+ services, physicals, health absences due to medical reasons. Students can utilize their student health portal to submit secure messages to a healthcare provider. To schedule an appointment, you must first REGISTER for an account on the Student Health Portal. |
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Downs Hall 122 |
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The newly updated and re-organized Office of Accessibility Services (OAS) is committed to ensuring equal access by fostering an accessible learning environment. Our office provides assistance and accommodations for all students with documented physical, medical, learning, emotional and/or physical disabilities both temporary and permanent. Students should reach out to the office to schedule an appointment. |
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Downs Hall 127 |
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Kean Counseling Center provides a range of mental health services to all registered Kean University students. Our goal is to help students address any personal, social, or emotional concerns that may be affecting their functioning and success. We offer individual and group counseling, referrals, and mental health consultation. All information is confidential and we are available for remote and in-person services. To schedule an appointment, you must first register for an account on the Student Health Portal. |
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support@uwill.com |
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Kean University has partnered with Uwill, to provide student mental health and wellness solutions, offering students free immediate access to teletherapy and wellness programming through its easy-to-use online platform. Uwill provides the following services: Telehealth counseling at no cost for students; Direct connection to counselors 24/7/365; Alternative methods to address stress through yoga, meditation, mindfulness, and nutrition; A secure and convenient path to clinical services beyond the Counseling Center office hours, including evenings and weekends. To schedule teletherapy: Students can book their first teletherapy session in just minutes using your Kean University email when you register for an account.
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Downs Hall 127 |
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Alcohol and Other Drug Services is available to help students with substance use concerns for themselves and that of family or friends. The Alcohol and Other Drug Services website contains information to help navigate on campus services and off campus resources. All services are available to students free of charge and are offered both in person or remote. To schedule an appointment, you must first register for an account on the Student Health Portal. |
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Downs Hall |
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The Cougar Pantry is a food pantry for Kean University students experiencing hunger and food insecurity. It offers an assortment of donated nonperishable foods as well as health and hygiene products. Self schedule via the Student Health Portal. |
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studentaffairs@kean.edu | ||
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Kean University’s Behavioral Intervention Team’s mission is to maintain a safe, supportive, and healthy community for all Kean University students, faculty, and staff. Caring about others across the spectrum of risk related to academics, safety, basic needs, life stressors, and mental health helps everyone climb higher to achieve their educational and career goals at Kean. KUBIT is a multidisciplinary team that provides caring support and collaboration through evidence-based risk assessment and interventions for any member of the Kean University community who may be exhibiting disruptive, distressed, changed, at-risk, and/or concerning behaviors. KUBIT serves six major functions for the University: 1. Provides consultation, education, and support to faculty, staff, and administration in assisting students who display concerning, at-risk, disruptive, distressed, or changed behaviors 2. Gathers information to assess situations and behaviors involving referred students 3. Recommends appropriate intervention strategies 4. Connects students with needed campus and community resources 5. Monitors the ongoing behavior of students who have concerning, at-risk, disruptive, distressed, or changed behaviors 6. Identifies emerging behavioral and wellness trends within the student population KUBIT is not responsible for emergencies. In case of an emergency or if the concerned behavior poses an immediate threat to the student, community, or others, please contact University Police at (908) 737-4800 (Union) and (732) 255-0451 (Ocean) or Dial 911. Faculty/staff can make a KUBIT referral by filing a report at KUBIT INCIDENT REPORT. For more information about KUBIT Cares, please visit the website or email KUBIT@kean.edu. |
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Employees who test positive for COVID-19 should report the result to Human Resources at hrvax@kean.edu. The university will follow appropriate state and federal guidelines on contact tracing. |
| SOCIAL WORK SUPPORT | |||
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CAS 227 |
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| Cougar Connections Center of Social Work (CCCSW) offers supportive services designed to enhance and improve student well-being, daily life, and overall collegiate experience by providing campus and community services that assist and support students on their path to graduation. Our goal is to provide a holistic multifaceted approach to social work support services including but not limited to the following basic needs: Food, Shelter, and Clothing Resources; Emergency Financial Services; Case Management Support; Advocacy; Life Skills Development; Safe Space Support; Family Resources; and Career Enhancement. The Cougar Connections website https://www.kean.edu/cougar-connections includes links to both on and off-campus resources as well as helplines. Referrals may be made directly through the website or you can make a referral here: keanu.formstack.com/forms/cougarconnections. |
| FINANCIAL SUPPORT
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Administration 1st Fl One Stop Service Center, CAS 1st Fl |
Scholarship Services: kuscholar@kean.edu |
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Kean University offers a number of scholarships to help qualified undergraduate and graduate students of every race/ethnicity, gender, and creed meet the financial requirements of attending college. All students are also strongly encouraged to complete a Free Application for Federal Student Aid (FAFSA), which will improve their ability to receive needed funding through grants and other types of financial aid. The FAFSA application can be completed electronically by visiting https://studentaid.gov/h/apply-for-aid/fafsa. Links to external scholarships are available on the Scholarship website at www.kean.edu/offices/financial-aid/scholarship-services |
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Financial Aid |
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Assists students with all processes of the financial aid process. The department holds workshops throughout the year for students to help them with the FASFA form. Students are assigned a Financial Aid Advisor based on their last name. This can be found on www.kean.edu/financial-aid-staff |
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Administration 3rd Fl |
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Students that have specific billing questions can email billing@kean.edu. Students that have general student accounting questions such as flex plan, Student ID, refunds, hours of operations should email stuactg@gmail.com |