FAQs - Student Accounting

Where is the Office of Student Accounting located?

Student Accounting Office Kean University 3rd floor Administration Building 1000 Morris Avenue Union, NJ 07083 Tel: 908-737-3240 Fax: 908-737-3250 E-mail: stuactg@.kean.edu

What are the official hours?

SUMMER 2012 HOURS OF OPERATION (05/21/12-08/09/12)

• Monday to Thursday 8:30AM - 5:30PM
• Closed Friday

Can I access my account or view my charges online?

You are able to access your account by visiting KeanWISE.

To access the site, you must authenticate yourself by using your user name and password.

When is my payment due?

Due dates are published on the statements. You may also refer to: webreg.kean.edu/WebAdvisor/paymentDueDateKOpen.pdf for additional information. 

Where do I send payments?

Students who need to make a payment may do so in person at the Student Accounting Office on the 3rd Floor of the Administration Building, on-line at www.afford.com or by mailing payments to: Kean University, P.O Box 15021, Newark, NJ 07192-5021 with a copy of the bill.

What methods of payment are accepted?

We accept cash and debit card payments in person ONLY, personal and bank checks by mail, and in person, direct debit (ACH) from a checking or savings account and credit card payments (Master Card, Visa and Discover) . Personal checks may be paid online through KeanWise, under the Financial Information/View my Bill selection.

To whom should I make the check payable?

All checks must be made payable to Kean University.

Where will my billing statement be mailed?

You will billed each semester as long as you participate in the early registration. A copy of your statement will be sent to the current address on file.

How can I change my billing address?

Change of address should be made to the One-Stop Service Center. Changes can also be e-mailed to regme@kean.edu from a Kean cougar e-mail account.

What are financial holds and how can they be cleared from a student's account?

Check KeanWISE under student restrictions for information about the type of hold you have and contact the Office responsible for clearing the hold.

Why does my statement show "estimated" aid?

Estimated financial aid is based on your financial aid award for the term. The process of disbursing financial aid begins after the add/drop date published each semester and after all requested documents are submitted to the financial aid office. Before aid is disbursed, the Office of Financial Aid is required to adjust awards and total cost of attendance if the student dropped credits during the registration period.

Additionally, awards may be adjusted if there were changes to the student's on-campus housing status and after the third week's attendance has been submitted by all instructors.

Why does my Federal Work-Study appear on my Financial Aid Award, but not on the statement or my Student Account Online?

The Federal Work-Study represents employment eligibility. Undergraduate students are paid biweekly and directly for the number of hours worked. Because the student is paid directly, these funds do not appear as a credit on the Student Account.

When will my refund check be ready?

If a valid credit balance exists on the Student Account, a refund will be processed and mailed within two weeks. Please note that for refunds of loan proceeds or other Financial Aid for a given semester, the refund check cannot be issued until the funds are received and posted to the Student's Account. All refund checks are mailed to the current address in our database. You are advised to keep your address updated at all times.

Why am I being charged for Health Insurance?

New Jersey state law requires that all full-time students participate in a qualifying student health insurance program. It is possible to waive the health insurance fee provided you are covered under a personal or parent policy. To provide proof of insurance you must complete the on-line waiver process by the published deadline. This can be completed through the student's KeanWISE account.

What happens if I withdraw from school while I am enrolled in your insurance plan?

If you withdraw, you will still be covered up until the end of that academic period.